The IMPaCT™ model is an evidence-based system for CHW hiring, training and patient care. As part of our commitment to expanding the effective use of CHWs, we have made elements of our toolkit available open-source on this website. The most up-to-date information about IMPaCT, including our complete toolkit, is available through our Partnership and Training program. For more information on this program, please click here: Partnership and Training

To download our toolkits click here: Download

Director Manual

This manual is written for individuals who are leading an IMPaCT CHW program. It covers topics like stakeholder engagement, patient selection, hiring guidelines, CHW team structure, caseloads and business models. The full version of this Manual is available through our Partnership and Training program.

Participatory Action Research Manual

This manual is written to help an organization understand the needs and preferences of its own high-risk patients. This information can be used to adapt the IMPaCT model for local needs. This manual includes detailed instructions and interview guides to be used by a community-based interviewer. Updated content for this Manual is available through our Partnership and Training program.

Manager Manual

This manual is written for individuals who are directly supervising IMPaCT CHWs. The covers topics such as day-to-day supervision practices, on-going training, performance evaluation, avoiding burnout, and integration with clinical teams. Updated content for this Manual is available through our Partnership and Training program.

IMPaCT Transitions CHW Manual

This manual is written for IMPaCT CHWs who support patients during the transition from hospitalization to primary care. The manual provides detailed instructions for daily work practice and includes interview guides and forms to be used by CHWs. Updated content for this Manual is available through our Partnership and Training program.

IMPaCT Outpatient Care CHW Manual

This manual is written for IMPaCT CHWs who provide long-term support to patients in the outpatient setting. The manual provides detailed instructions for daily work practice and includes interview guides and forms to be used by CHWs. Updated content for this Manual is available through our Partnership and Training program.

Health Living Support Group Facilitator Manual

This manual is written for IMPaCT Managers and Outpatient CHWs who facilitate a support group for chronically-ill patients. The guide facilitates discussion on topics such as achievement of health goals, habit change, motivation, stress, and social support. Updated content for this Manual is available through our Partnership and Training program.

IMPaCT CHW Training Course

These are detailed notes for a month-long, college-accredited CHW training course. This course us divided into five modules. The first module, 'Principles of Community Health Worker Care' covers CHW core competencies. The second module, 'IMPaCT' trains CHWs on using the IMPaCT model. The third module 'The Patient Journey' introduces CHWs to the settings --hospital, home and outpatient practice-- of patient care. In the fourth module, 'Challenges that Patients Face', CHWs are trained to address the barriers that high-risk patients reported in our team's participatory research. Finally, in 'Ending and Connecting' CHWs are taught how to end their relationship with patients and connect them with ongoing support. The full version of this Manual is available through our Partnership and Training program.

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